Authenticity & Warranty

AUTHENTICITY:

Watch Direct is an Authorised Retailer and only sells new and original watches.  All watches ship in a branded gift box.

AFTER-SALE SERVICE:

We've been serving customers since 2011, so you can be sure we will be here for as long as you need us.  While we don't carry out watch repairs or battery changes, and warranty claims are usually handled directly by the manufacturer, we're happy to step in and liaise with the manufacturer on your behalf about any defect, whether your watch is in or out of warranty. Postage to send a watch for repair is at the customer's cost, unless the issue is a fault.

WARRANTY:

The Warranty period is clearly stated on the product page and it ranges from a minimum of 1 Year up to 5 years.

*Warranty does not cover "external damage" to the product. Watch Direct or the manufacturer will not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bezel, watch bracelet, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. *Please note that swimming with a watch is always a risk regardless of the water rating on the watch.   Water damage is not covered under the warranty by WATCHDIRECT.COM.AU nor any manufacturer.  We do not recommend swimming with your watch unless it has a 200m water rating and screw-in crown.