Returns

At Watch Direct, we're committed to your satisfaction. Here's how our returns policy works:

30-Day Return Period

You have 30 days from the date of purchase to return your item. No questions asked—if it's "not your style," that's reason enough.

Condition for Return

• Items must be returned in the same condition they were received, which means unworn, unused, with all tags still attached, and in original packaging.
• You'll need to provide proof of purchase or the receipt.

How to Return

Start by visiting our Return Centre. You'll need your order number and the email associated with your purchase to initiate the return process. We will provide you with instructions on how and where to send your package back.

Damages or Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you've received the wrong item. We'll evaluate the issue and make it right.

Return Shipping

• For Returns: You are responsible for the cost of return shipping unless the return is due to our error (e.g., defective item or wrong item sent). We do not offer labels for returned orders.
• For Exchanges: We will issue a shipping label for exchanges.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Buy Now Pay Later Fees

For returns where payment was made via Buy Now Pay Later (Afterpay, Zip, Klarna...) services, please note that we are charged a fee by these services, which can be up to 6.5% of the transaction amount. This fee is not refunded to us when we process a refund or cancel an order. Therefore, we reserve the right to deduct up to 6.5% from the refund amount to cover these non-recoverable fees.

Credit Card & PayPal Fee

For returns where payment was made via credit card or PayPal, we incur processing fees. Therefore, we reserve the right to deduct up to 3% from the amount refunded to cover these charges.

Gift Returns

Returns on gifts are allowed; however, refunds will be issued to the original purchaser's payment method.

Exceptions/Non-Returnable Items

Certain items might not be eligible for return due to hygiene reasons, such as earrings. 

Contact Us

For any questions or to initiate a return, please contact our support team at support@watchdirect.com.au.

By understanding and adhering to this policy, we aim to ensure that you have a hassle-free shopping experience with us. Thank you for choosing Watch Direct!